Help & Customer Support Center
Dedicated local support from our Phnom Penh team. Operating Monday to Friday, 8:00 AM – 5:30 PM ICT.
Telegram Support Hotline
@MPG_by_ongphaly
Mon–Fri, 8:00 AM – 5:30 PM ICT
Chat directly with our Phnom Penh support and engineering team.
Email Support
support@MPG_by_ongphaly.com
Mon–Fri, 8:00 AM – 5:30 PM ICT
For billing questions, official invoices, and formal ticket escalation.
Phnom Penh Support Hub
Street 371, Phnom Penh
Mon–Fri, 8:00 AM – 5:30 PM ICT
In-person onboarding, hardware setup, and manager training sessions.
How do I get urgent support for AttendKH in Cambodia?
For technical assistance, message our direct Telegram hotline at @MPG_by_ongphaly during business hours (Monday to Friday, 8:00 AM to 5:30 PM ICT). For account or billing requests, email support@MPG_by_ongphaly.com or schedule an in-person session at our Phnom Penh office.
- Operating Hours
- Mon–Fri, 8:00–17:30 ICT
- Direct Channel
- Telegram @MPG_by_ongphaly
- Support Languages
- Khmer & English Native
Common Troubleshooting & Guides
Quick steps for GPS permissions, real-time sync connectivity, and supervisor overrides.
Location Permissions Setup
Ensure 'Precise Location' is enabled in iOS Settings or Android App Info so clock-ins register within the branch geofence.
Real-Time Cloud Synchronization
How real-time cloud connectivity streams attendance records and live selfies instantly to the central dashboard.
Punch Overrides & Recalculation
How branch managers approve missed punch requests with audit notes and trigger instant payroll recalculation.
Anti-Mock Location Warnings
Why AttendKH flags devices with active mock location providers, VPN coordinate tampering, or root modifications.
Need Custom Onboarding for Your Staff?
We provide free onboarding sessions for HR managers and branch supervisors in Phnom Penh.